Shipping policy

SootheForLife ships to almost every country in the world. We partner with major domestic and international carriers to ensure that your package safely reaches its destination on time.

Method of Transport:

We use the following carriers for transportation: DHL, UPS, USPS, SF Express or China Post for all orders. If you paid for shipping and asked for a refund, we'll not refund you the shipping cost.

Shipping Method Order Value Region Cost Transportation Time
Standard Shipping $0-$49.99

United States,

United Kingdom,

 Germany, France,

 Australia

 $5.99

United States: 7–13 business days

United Kingdom: 3–8 business days

Germany & France: 5–10 business days

Australia: 3–13 business days

Standard Shipping

 Equal or Above  $49.99

United States,

United Kingdom,

 Germany, France,

 Australia

 $0.00

United States: 7–13 business days

United Kingdom: 3–8 business days

Germany & France: 5–10 business days

Australia: 3–13 business days

 

Transportation Time:

All orders will be dispatched from our warehouse within 3 business days. In peak periods like BFCM and Christmas, please allow for up to 7 business days for dispatch. After the product is shipped, it usually takes 3-10 business days to arrive based on the shipping method you choose.

Please note that shipping time does not include processing time.

The total time required to receive an order is processing time + shipping time.

Upon receipt of your order, we will conduct quality control checks and tests to ensure that the quality of the products is guaranteed prior to shipment.

The average processing time is about 3 business days. However, it may also be affected by the inventory status of materials.

If you have any questions, please refer to the contact page, which is at the bottom of our website. You can always contact us.

Order Processing & Delivery Time

Processing Time: 0–3 business days
Estimated Delivery Time:

  • United States: 7–10 business days

  • United Kingdom: 3–5 business days

  • Germany & France: 5–7 business days

  • Australia: 3–10 business days

Shipping & Tracking

Once your order ships, you’ll receive a Shipment Confirmation Email that includes:

  • Your order number

  • The shipping carrier

  • Tracking number

  • Date/time your order was processed

Once the package arrives in your destination country, your local postal service takes over.
Use the same tracking number on your national postal service's website for continued tracking updates.

If your tracking shows “undeliverable” or “failed delivery,” please contact your local post office first for more detailed information.

If you have any trouble tracking your parcel, don’t hesitate to contact us at support@sootheforlife.com — we’re happy to help.

⚠️ Please note: Tracking data is only available for 60 days after shipment. We may not be able to assist you after that period.

For order with standard shipping, please check your order here: https://www.17track.net/en

Delivery Issues & Damaged Packages

We take every reasonable precaution to ensure your package arrives in perfect condition.
If your item is damaged during transit, please email support@sootheforlife.com within 3 business days of receiving it and include:

  • A brief description of the issue

  • One or more clear photos of the damaged item/package

If possible, kindly report the issue to the carrier upon delivery, especially if the box appears torn, soaked, or mishandled.

Change of Shipping Address

If your order is being shipped to the wrong address, please email us as soon as possible at support@sootheforlife.com.
We’ll do our best to update the address if the package hasn’t left our facility.

Important Notes

  • Force Majeure: In case of natural disasters, extreme weather, or unforeseen events, shipping may be delayed. We will resume processing as soon as conditions allow.

  • Incorrect Addresses: Orders will be shipped to the exact address provided at checkout. If a package is returned to us due to an incorrect or incomplete address, reshipping will be at your expense.

  • Customer-Initiated Returns: If you're returning a product not due to quality issues, you will be responsible for the return shipping cost.